12:32 17 July 2012
Gillingham Football Club is committed to providing a high quality of service to all our customers together with maintaining and enhancing its relationship with the local community.
WE WILL RESPOND TO ALL ENQUIRIES AND COMPLAINTS PROMPTLY
Customers should contact the relevant department of the Club with their questions, feedback or complaints and it will be that department's manager's responsibility to ensure that all issues are dealt with promptly and efficiently. If the customer feels that they are less than satisfied with the service they receive they should direct their complaints to the Chief Executive
Telephone: 01634 300000
WE WILL BE COURTEOUS, HELPFUL AND WELL-INFORMED
The club expects its staff, stewards and representatives to be courteous, helpful and well informed. Any person who feels that any of the Club's personnel are failing to meet the standards they would reasonably expect should notify the club as above.
The Club will monitor the telephone system and official website regularly to ensure that all information provided is current, fully updated and working efficiently
WE WILL MAKE MEMS PRIESTFIELD STADIUM A WELCOME PLACE FOR EVERYONE
The Club is striving to make MEMS Priestfield Stadium accessible to all members of the community and in doing so comply with the Disability Discrimination Act.
To this end the club offers:
A pricing strategy to meet the needs of all individuals by means of a range of ticket prices
Concessions on match day tickets for junior supporters, students and senior citizens
Season tickets payable by installments through the Club's external credit agency at a reasonable rate of interest
An equal opportunities policy - The Club will not discriminate against any person on grounds of sex, sexual orientation, race, nationality, ethnic origin, colour, religion or disability
Gillingham F.C. operates a No Smoking Policy throughout the Stadium on match days
WE WILL BE FAIR IN SELLING TICKETS
For "All Ticket" home matches the Club will sell tickets in the following order of priority, subject to availability. Discretion will be applied to the number of tickets available to each applicant.
1.Season Ticket Holders
Ticketing details for cup competitions will be announced via the official website, local press, matchday magazine, and other media outlets, once agreed by the two clubs
If a match is abandoned after spectators have been admitted to the stadium, but before kick-off, ticket holders are entitled to a free ticket to the rearranged fixture. If a match is abandoned after half-time, spectators are entitled to a reduced price ticket to the rearranged fixture
WE WILL WORK TO BUILD OUR RELATIONSHIPS WITHIN THE LOCAL COMMUNITY
Gillingham Football Club Community Sports and Education Foundation is committed to delivering a range of opportunities and activities for local clubs, school and communities for the coming season. We will be expanding our Disability Football Scheme, which includes our Centre of Excellence as well as school visits and training sessions. We will also be increasing our range of disability teams for various age and gender groups. Our work with local schools will continue to expand, working within curriculum time, after school sessions and holiday courses. Schools will be invited to visit the Club and opportunities to watch first team games will be available.
WE WILL BE FAIR TO VISITING SUPPORTERS
The club abides by Football Association and Football League rules governing the allocation of tickets to visiting clubs.
WE WILL NOT EXPLOIT BUYERS OF OUR MERCHANDISE
Replica kit has a life span of a minimum of one season. The club is committed to ensuring a competitive price for all replica kit and not entering into price fixing in relation to the sale of replica kits.
The club will communicate with supporters regarding future replica kit designs and prospective launch dates.
The Club offers refunds on merchandise in accordance with its legal obligations under the Sale of Goods Act.
WE WILL CONSULT OUR SUPPORTERS AND STAKEHOLDERS
Gillingham F.C. will publicise its policies and initiatives on the official website, matchday magazine and through the local press and media outlets
The Club will arrange to consult with sponsors, the local authority, residents' groups and other interested parties, where appropriate.
The Club will give early notice of any changes to its ticketing policy and the reasons for those changes.