Football League Chairman Greg Clarke apologises...
www.gillinghamfootballclub.comAt Gillingham FC we are acutely aware that many of our supporters, and indeed our own media staff, are experiencing tremendous difficulties accessing and navigating around the club’s official website
As I’m sure you are aware, Gillingham Football Club are part of the Football League Interactive group and as such our website is run and maintained by the Football League.
Following the re-launch of the website this summer we have experienced major issues with the site and its reliability, problems which are unfortunately beyond our control as explained in the letter below from Football League Chairman Greg Clarke
“I am writing to you on the subject of FLi’s new Club Website platform, which was launched in conjunction with our new technical partner, SapientNitro, at the start of this season.
Since early August I have spoken to many of you on this subject both at games and over the phone. To be frank, the new platform has not met our expectations and has fallen far short of the levels of reliability and service that our clubs have every right to expect.
Rollouts of new technology platforms are usually problematic but that is no excuse, as our clubs have enough to deal with in such adverse economic circumstances. It is simply unacceptable.
When I became Chairman of The Football League I made it very clear that I took accountability for the performance of our central organisation.
The performance of our new FLi platform has fallen well short of the high standards I hold our central organisation to and that you have every right to expect. For this failure I take accountability and apologise.
The Football League
Gillingham Football Club would like to reassure our supporters that we are doing everything we can to improve our website service and apologise for the unacceptable problems caused during the recent re-launch.
We would also like to advise supporters having problems with the new site that the best internet browser to view the site in is Mozilla Firefox, which can be downloaded for free from the following linkhttp://www.mozilla.org/en-US/firefox/new/