We are delighted that Gills TV has been so warmly received since going live last month. We have had a few questions regarding the service so we hope the FAQ’s below will be helpful.
Q: Why is there no audio on youth team fixtures?
A: Due to the camera being very close to the dugout and the pitch, we upload without sound to avoid the potential offensive language being broadcast.
Q: Is more archive content going to be released?
A: Yes! Full match replays and extended highlights from previous seasons will be added over the coming weeks and months. Watch this space!
Q: How do I cancel my subscription before the free trial ends?
A: Fans can cancel their subscription in the 'View Account' section. A cancel option will appear once 'Manage My Subscription’ is clicked. Unfortunately, the club is not able to cancel or amend subscriptions on the user’s behalf, as the service is delivered by a third party.
Q: If I forget to cancel and start being charged, can the club refund me?
A: No, we are unable to facilitate refunds, as the service is delivered by a third party. It is the responsibility of the subscriber to cancel their subscription.
Q: Is there a dedicated support email for any technical / account issues?
A: Yes, the email is gillinghamsupport@streamamg.com.
Q: Will Premier League U21 games be uploaded to the platform?
A: Assuming the games are recorded, we will upload the full match.
Q: Does the Gills TV price include matchday audio / video passes?
A: No, those passes remain separate to the Gills TV subscriptions.
Q: Can I still subscribe to Gills TV?
A: Yes you can! You may subscribe for just £5.95 per month or £60 for the year.
